FAQs
Have a question? Please see below for answers to common questions from customers.
Products
What is the Littles & Loom Promise?
It means peace of mind. Every piece from Littles & Loom is certified by STANDARD 100 by OEKO-TEX® — which is a gentle way of saying:
No harmful chemicals, no toxins, nothing unwanted — just pure, safe fabric made for the littlest ones.
OEKO-TEX® testing goes above and beyond national safety standards. From the thread to the dye, every element is screened for over 100 harmful substances. If it touches your little one’s skin, it has to pass the test.
Softness they’ll adore. Safety you can trust. That’s the Littles & Loom promise.
Returns
What is your return policy?
We want you to love what you ordered! If something isn’t right, you have 30 days from delivery to request a return.
To be eligible, items must be unworn, unused, with tags still attached, and in the original sealed bag. Just hang onto your receipt or order confirmation too.
Please note: we aren’t able to take responsibility for items lost or damaged on their way back to us.
What is Free Returns Coverage?
When you add return coverage at checkout, your return shipping label is on us! If you skip coverage, no worries — you can still return, you’ll just cover the shipping cost.
Can I just exchange and item?
Want a different size or color? Simply start a return and choose the exchange option — easy as that!
What if my item arrives damaged?
Please check your order when it arrives. If anything shows up damaged, start a return within 2 days of delivery and attach some photos. We’ll take a look and get back to you quickly!
What are non-refundable items?
Sale items and gift cards are final sale and can’t be returned or exchanged — we appreciate your understanding!
How long until my refund reaches my account?
Once your return reaches our warehouse, please allow up to 10 business days to process. Your refund goes back to your original payment method, and your bank may take a few additional days to post it. No restocking fees, ever!
Questions? Reach us at littlesandloom@gmail.com — we’re happy to help!
Sizing
How do I know the correct size to buy?
View our size chart here. Don't hesitate to contact us about your sizing measurments and preferences. We'll give you a recommendation.
How do I wash my items?
It's best to wash in cold water and dry on low.
Do your items shrink?
We pre-wash the clothes so you shouldn't experience a noticable shrinkage. That said, we still recommend washing in cool water to prevent any potential shrinkage.
Contact
Reach us at info@littlesandloom.co — we’re happy to help!